It has arrived with the screen damaged.
The firms T%26amp;Cs basically say the max compensation available is the charge for delivery.
I accept that the T%26amp;Cs do limit compensation - but this gives the firm no incentitve to do a good job - what does the law say on this subject?
(To be also fair to the firm - I'm sure some people also send a broke laptop with them in the hope of getting a new one! so they need to protect themselves to a fair degree).UK Law - Damage to PC in parcel delivery?
The laptop was in their care, and they are responsible for any damage in transit. Have a word with the Citizens Advice or the trading standards people. You can find them in a Council dept.UK Law - Damage to PC in parcel delivery?
You won't get any compensation from the courier, most of them don't offer insurance for glass/lcd screens. Even if they do trying to claim against damage is difficult %26amp; often a complete waste of time.Good packaging is the only real insurance against damage. Source www.parcelcheap.com
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