Royal Mail (Post Office) - delayed Special Delivery parcel, they lost part of my label or removed it !!?

I sent a valuable item (￡200 worth) using Special Delivery. The recipient tracked it online only to find out that the postman tried to deliver this item before 7:20AM and there was no one available and an apparent "While you were out" card was left but there wasn't anything. The recipient contacted their delivery office but were told that the package is being re-directed to the national depot as it only had a post code written on it. The customer services told us that there was only a post code and the street name put into the system. (If you are following it, there are number of contradictory informations already!). The package was being opened to find the senders address but I didn’t enclose such information so it’s now on its way to Belfast, national depot, where it will await my call and then sent back to me. We’ve been told a number of different things over a few days. 1) That we can choose whether we want it sent back to us or straight to the very upset by now recipient 2) That it’s on its way back to us (??). 3) That we posted it with only a post code written down and therefore can not make a claim of ￡6.70 and many, many different things as we ourselves and the recipient are calling the customer services every day and are being told lots of rubbish. How about the content of the parcel? What do I do? What is going on? Anyone experienced a similar “Special Delivery” service?? Please help!Royal Mail (Post Office) - delayed Special Delivery parcel, they lost part of my label or removed it !!?
If the postman tried to deliver it, it must have had the full address. Letters/Parcels are sorted and tracked by postcode, but the postman needs the full address to deliver it.



I would request the parcel is returned to you immediately, say that you expect it the next day due to their cock up, then re-wrap and send again.Royal Mail (Post Office) - delayed Special Delivery parcel, they lost part of my label or removed it !!?
But of course I did put the adress on and just wonder if someone at the destination wanted to see what's inside and this way got himself an almost new iPhone, then took the lable off and returned it to the delivery office....

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